Delivery and Returns
How does delivery work?
Once an order is placed, our team will carefully select your pair and package it with care, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full, so this means that if you have a pre-order item included, your order will be sent in full when that item is available.
Your Koalaty sunnies will then be sent out via our mates at Australia Post, and should arrive at your doorstep within 2-8 business days*
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can keep an eye on the journey of your new sunnies.
For our friends across the ditch in New Zealand, all orders are shipped via Australia Post and can take 6-15 business days.
For all of our other global mates, shipping times can range from 6-20 business days depending on your location.
*Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
Do you have a returns policy?
We offer free returns for 30 days from date of delivery/receiving of order. However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
- Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be in the original packaging, which must be in original condition.
You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.