Questions?


Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!

Shipping and Delivery

We realise it now - you guys absolutely love our Koalaty Sunnies! Whilst we do our best to keep everything stocked up, sometimes our glasses disappear like hotcakes, meaning we completely sell out before our next round of stock arrives!

When this happens, we will put those Sunnies up for pre-order, with the expected arrival date put in brackets next to the product name.

All orders will then be shipped when that stock arrives. Pre-orders do allow you guys to reserve your favourite pair so that you don't miss out when they arrive!

We know the excitement you feel when you've finally placed that online order for that product you've had your eye on for a while!

We also know that there is nothing worse than having to wait days-on-end for your new product to arrive! That's why we do our best to have our Sunnies arrive at your door as soon as possible!

Once an order is placed, our team carefully select, check, and package your Sunnies with as much care as possible, so please allow up to 48 hours for our team to pick and pack your Sunnies!

Once this is done, your Sunnies will be sent via Australia Post, with your new shades arriving within 2-8 business days for our Australian customers. For our international customers, your new shades should arrive within 15-20 business days.

As soon as your order is sent, you will receive your tracking number for you to keep an eye on!

If you're located within Australia, we do charge a $10 shipping rate, with delivery times ranging from 2-8 business days.

For all our Kiwi friends across the ditch, shipping starts at $15 with delivery times ranging from 6-12 business days.

For our Canadian and US friends, shipping starts at $20, with delivery times ranging from 12-20 business days.

For our mates around the globe, shipping starts at $25, with delivery times ranging from 15-25 business days.

Once your brand new Sunnies have been sent out, you will receive a shipping confirmation email from us which will contain your brand new tracking number for you to keep an eye on!

All orders are sent via our friends at Australia Post!

We know this is a bit of a scary feeling! Although Australia Post quote us 2-8 business days for deliveries, sometimes delays can occur which result in longer delivery times. When this is the case, we do recommend keeping an eye on your tracking number for any updates on delays.

If your item still hasn't arrived after 12 business days, please contact us and we can launch an investigation with Australia Post.

*Please Note: Once we pass your order to Australia Post, your package is with a different provider. We do understand that delays can be frustrating, however once we have passed the order to Australia Post, any issues need to be investigated by them. Whilst we are happy to contact them on your behalf, we do recommend that you contact Australia Post yourself as well in order to have the issue resolved as quickly as possible.

We've all been there - you've gone through the checkout process, finally placed your order, and then.... you realise you put down the wrong address!

We can absolutely help if this has occurred provided your order has not been shipped. Simply reach out to us with the correct details, and we will make sure that it is shipped to the correct address.

If your order has already been shipped, you can still redirect it via the Australia Post tracking link we provide.

Whilst we started downunder, our Sunnies have made it to 5 continents around the globe!

When checking out, if you are located outside of Australia, you will be able to select International Shipping!

Product Questions

Yes they are!

Not only that, all of our Sunglasses come with UV400 rated lenses, and do meet the requirements of AS/NZS1067:2016 for category 3 sunglasses!

Due to it being one of the fastest growing plants on the planet, bamboo is one of the most eco-friendly resources available to us!

Here at Koalaty, we only use FSC/ BSCI approved sources of bamboo in the construction of our Sunnies, meaning you can feel comfortable knowing that only ethically sourced supplies of bamboo are used!

We know you may be asking - 'How big are your Sunnies?'

All of our frames are 145mm across, 50mm high, with 150mm long arms.

Our cases are 165mm across, 75mm high, and 55mm wide.

We recommend using a microfibre cleaning cloth to maintain your glasses. This can be used to remove any oil and dust contaminants from the wood and lenses. Whilst they can be exposed to water, we recommend minimising any contact with water, and carefully drying them after exposure.

We are still trying to figure this out ourselves. So far we believe that if it is presented with two pairs, it will eat one whilst wearing the other.

We know our Sunnies look good, and we know that everyone wants a pair!

Whilst we'd love to be able to provide prescription lenses, or frames with no lenses, we are unable to offer such a thing at the present time.

Missed out on your favourite Edition?

We know it sucks, but don't worry!

We are continuously restocking all Editions that are currently sold out, so keep an eye on our site for when they are available again!

P.S. We realise it now - you guys absolutely love our Koalaty Sunnies! Whilst we do our best to keep everything stocked up, sometimes our glasses disappear like hotcakes, meaning we completely sell out before our next round of stock arrives!

When this happens, we will put those Sunnies up for pre-order, with the expected arrival date put in brackets next to the product name.

We do offer wholesale prices for stores who are looking to stock our various Editions!

For more information, feel free to reach out to us at koalatyinc@gmail.com